We've REceived Your Complaint [getval name="fn"]
What happens now?
We’re really sorry you’ve had the need to make a complaint [getval name=”fn”].
We take all complaints very seriously and will shortly be reviewing the detail of your complaint.
We will also be providing you with an acknowledgement of your complaint via email to the registered email address we have on file.
We understand you wish for your complaint to be resolved promptly. In some circumstances we will need to conduct an investigation which may include additional parties such as: your lender; the Financial Ombudsman Service; an administrator.
For more information, please read our Complaint Handling Procedures by clicking the button below.
Details Provided To Register Your complaint;
Client Ref: [getval name=”clientref”]
Name: [getval name=”sal”] [getval name=”fn”] [getval name=”ln”]
Email: [getval name=”em”]
Mobile: [getval name=”mob”]
Details of your Complaint;
You would like to raise a complaint because: [getval name=”compdetail”]
You believe this happened because:
[getval name=”compwhy”]
To resolve your complaint you would like us to:
[getval name=”compres”]
