Privacy Policy

Privacy Policy

This privacy policy applies between you, the User of this Website and Sanderson Drake Limited the owner and provider of this Website. Sanderson Drake Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Existing clients should also refer to our: Conditional Fee Agreement

Please read this privacy policy carefully.

In this privacy policy, the following definitions are used

Datacollectively all information that you submit to Sanderson Drake Limited trading as; Guarantor Loan Claims via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Lawsany applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPRthe General Data Protection Regulation (EU) 2016/679;
Sanderson Drake Limited t/a Payday Loan Claims or usSanderson Drake Limited trading as; Guarantor Loan Claims a company incorporated in England and Wales with registered number 10921548 whose registered office is at 41 Murray Street, Llanelli, SA15 1BQ
User or youany third party that accesses the Website and is not either (i) employed by Sanderson Drake Limited trading as; Guarantor Loan Claims and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Sanderson Drake Limited trading as; Guarantor Loan Claims and accessing the Website in connection with the provision of such services; and
Websitesthe websites that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” is understood to mean “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.
  • This privacy policy applies only to the actions of Sanderson Drake Limited trading as; Guarantor Loan Claims and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  • For purposes of the applicable Data Protection Laws, Sanderson Drake Limited is the “data controller”. This means that Sanderson Drake Limited trading as; Guarantor Loan Claims determines the purposes for which, and the manner in which, your Data is processed.

We may collect the following Data, which includes personal Data, from you:

  • name;
  • date of birth;
  • job title;
  • profession;
  • contact Information such as email addresses and telephone numbers;
  • financial information such as credit / debit card numbers, payment & lending history;
  • IP address (automatically collected);
  • web browser type and version (automatically collected);
  • operating system (automatically collected);
  • a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
  • information about financial accounts in order to process a claim;
  • in each case, in accordance with this privacy policy.
We collect Data in the following ways:

  • data is given to us by you; and
  • data is collected automatically.
Sanderson Drake Limited trading as; Guarantor Loan Claims will collect your Data in a number of ways, for example:

  • when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • when you use our services;

in each case, in accordance with this privacy policy.

To the extent that you access the Website, we will collect your Data automatically, for example:

  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;
  • improvement of our products / services;
  • to provide updates as a claim progresses;

in each case, in accordance with this privacy policy.

  • We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Data reviewed from a credit report may go through an automatic review process which may be used to identify and support any potential claims. The information we may review includes:

  • credit history
  • lending history
  • repayment records
  • public records
  • electoral role;
Purpose / ActivityType Of DataLawful Basis for Processing
To register you as a new lead or customer(a) Identity
(b) Contact
Performance of a contract with you
To learn about the circumstances surrounding potential financial mis-selling(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us). Where this includes a Special Category
of personal data which you volunteer to us:
(c) Explicit consent (Article 9(2)(a))
(d) Necessary to establish a claim (Article 9(2)(f)).
To process and deliver our claims management services including:
(a) Manage payments, fees and charges
(b) Disseminate and share information with third parties such as lenders, brokers, the Financial Ombudsman where
necessary to progress your claim
(c) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial.
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or
privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our
products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing,
system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT
services, network security, to prevent fraud and in the context of a business reorganisation or group
restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of
the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to
grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and
experiences
(a)Technical
(b)Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our
website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)

To register you as a new lead or customer

(a) Identity
(b) Contact
Performance of a contract with you
To learn about the circumstances surrounding potential financial mis-selling(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us).
Where this includes a Special Category of personal data which you volunteer to us:(c) Explicit consent (Article
9(2)(a))
(d) Necessary to establish a claim (Article 9(2)(f)).
We have set out Above, in a table format, a description of all the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate
interests are where appropriate.

We may share your Data with the following groups of people for the following reasons:

  • our employees, agents and/or professional advisors – to process claim(s);
  • third party service providers who provide services to us which require the processing of personal data – to process claim(s) and payment;
  • credit reference agencies – to establish information on lending and payment history for the purpose of reviewing and processing claim(s)
  • relevant authorities – to facilitate the collection of funds payable;
  • Your current & past lenders – to establish and process your claim.
  • MCOL (including County Court & High Court) – to issue judgement for non-payment of invoice.
  • Scottish & Irish Courts – to issue judgement for non-payment of invoice.
  • Direct Collection Bailiffs Limited – for the purpose of debt recovery.
  • SHCE Ltd – for the purpose of debt recovery.
  • Vilcol – to provide track and trace services.

in each case, in accordance with this privacy policy.

  • Credit reference agencies
    – Experian: https://www.experian.co.uk/consumer/privacy.html
    – Equifax: https://www.equifax.co.uk/About-us/Privacy_policy.html
    – TransUnion: https://www.transunion.com/privacypolicy/main
  • MCOL – https://www.moneyclaim.gov.uk/web/mcol/privacy-policy
  • Scottish Courts – https://www.scotcourts.gov.uk/about-the-scottish-court-service/contact-us/data-protection
  • Irish Courts – https://www.courts.ie/privacy-statement-cookies
  • Direct Collection Bailiffs Limited – https://dcbltd.com/gdrp-data-protection-policy/
  • SHCE Ltd – https://thesheriffsoffice.com/privacy_policy
  • Vilcol – https://www.vilcol.com/privacy-policy#:~:text=At%20VILCOL%20we%20take%20your,unless%20you%20have%20explicitly%20agreed.

We will use technical and organisational measures to safeguard your Data, for example:

  • access to your account is controlled by a password and a user name that is unique to you.
  • we store your Data on secure servers.
  • payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  • Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: compliance@sandersondrake.co.uk
  • If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
  • Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  • Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

You have the following rights in relation to your Data:

  • Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase – the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
  • Right to data portability – the right to request that we move, copy or transfer your Data.
  • Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  • To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: compliance@sandersondrake.co.uk
  • If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  • It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
  • This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
  • Sanderson Drake Limited trading as; Guarantor Loan Claims may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Sanderson Drake Limited trading as; Guarantor Loan Claims Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  • We may also disclose Data to a prospective purchaser of our business or any part of it.
  • In the above instances, we will take steps with the aim of ensuring your privacy is protected.
  • You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  • If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  • Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  • This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
  • Sanderson Drake Limited trading as; Guarantor Loan Claims reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.
    You may contact Sanderson Drake Limited trading as; Guarantor Loan Claims. by email at compliance@sandersondrake.co.uk
  • This privacy policy was updated on 1 April 2021

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